Privacy Policy of 7u7a

At 7u7a, the privacy and security of our users is a core priority. This Privacy Policy describes the types of information we collect when you use our website and services, how that information is used, and the measures we take to keep it safe. By accessing or using the 7u7a platform, you acknowledge that you have read and understood this policy.

This policy applies to all players registered or browsing on 7u7a, including users from Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh. We are committed to handling your personal data responsibly and transparently, in accordance with internationally recognised data protection standards.

1. Information We Collect

When you register for an account, make a transaction, or interact with 7u7a's services, we may collect the following categories of personal information:

• Identity information: full name, date of birth, and national ID details where required for account verification.
• Contact information: email address, phone number, and residential address (city/district level for Bangladesh-based players).
• Financial information: payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction history, and deposit/withdrawal records.
• Technical data: IP address, browser type, device identifiers, operating system, and session timestamps.
• Behavioural data: pages visited, games played, betting patterns, and interaction logs, used to improve your experience on the platform.

We collect only the information that is necessary to provide our services securely and in compliance with responsible gaming standards. We do not collect sensitive data unrelated to your use of the 7u7a platform.

2. How We Use Your Information

The personal information we collect from you is used strictly for the following purposes:

• Account management: to create, maintain, and secure your 7u7a player account, and to verify your identity as required.
• Transaction processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card payment networks.
• Customer support: to respond to your queries, complaints, and requests in a timely and effective manner.
• Platform improvement: to analyse usage patterns, fix technical issues, and enhance the performance of 7u7a's cricket betting, live casino, and slots features.
• Responsible gaming compliance: to monitor account activity and, where necessary, apply self-exclusion or spending limits in line with our responsible gaming commitments.
• Promotional communications: to send you relevant offers, bonuses, and platform updates — only if you have opted in to receive such messages. You may opt out at any time.

3. Sharing of Your Information

7u7a does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data is treated as strictly confidential.

We may share limited, necessary information with trusted third parties only in the following limited circumstances:

• Payment processors: we share transaction-related data with payment service providers such as bKash, Nagad, and Rocket solely to complete your requested transactions. These providers are bound by their own data protection obligations.
• Technology partners: service providers who assist with platform hosting, security monitoring, and analytics may access limited technical data under strict confidentiality agreements.
• Legal obligations: we may disclose your information if required to do so by applicable law, court order, or to protect the rights, property, or safety of 7u7a, its users, or the public.

4. Cookies and Tracking Technologies

7u7a uses cookies and similar tracking technologies to provide a consistent, personalised experience on our platform. Cookies are small data files stored on your device that help us remember your preferences, maintain your session, and understand how users navigate the site.

We use the following types of cookies: essential cookies (required for core site functionality such as login sessions), performance cookies (to measure page load and feature usage), and preference cookies (to remember your language and display settings). We do not use advertising tracking cookies from external networks.

5. Payment Data and Financial Privacy

When you make a deposit or request a withdrawal on 7u7a using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the payment transaction is processed through the respective payment provider's secure infrastructure. We do not store your full card numbers, mobile banking PINs, or one-time passwords (OTPs) on our servers.

We retain a record of transaction amounts, dates, and payment method types (e.g., bKash, Visa) for account management, dispute resolution, and compliance purposes. This financial record-keeping is standard practice for all online payment services and is necessary to ensure accurate account balances and resolve any discrepancies promptly.

6. Data Retention

We retain your personal data for as long as your 7u7a account remains active, and for a reasonable period thereafter as required for legal, compliance, or dispute resolution purposes. When your account is closed and the applicable retention period has elapsed, we securely delete or anonymise your personal data.

Anonymised or aggregated data that cannot be used to identify you may be retained indefinitely for statistical analysis and platform improvement purposes. This does not constitute personal data under standard data protection frameworks.

7. Your Privacy Rights

As a user of the 7u7a platform, you have the following rights in relation to your personal data. You may exercise any of these rights by contacting our support team at the address provided at the end of this policy.

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: subject to applicable legal obligations, you may request that we delete your personal data from our systems.
• Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances, such as while a dispute is being investigated.
• Right to object: you have the right to object to the processing of your personal data for direct marketing purposes. We will honour your objection promptly.

We will respond to all valid privacy rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before acting on a request to protect both your data and the security of other users' information.

8. Security Measures

7u7a employs a range of technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server environments with access controls, regular security audits, and staff training on data protection best practices.

While we take all reasonable steps to safeguard your data, no online platform can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights or freedoms, we will notify affected users as promptly as possible and take immediate corrective action.

9. Third-Party Links and Services

The 7u7a platform may display the names or branding of third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi in the context of describing available games. 7u7a does not control these third parties' data practices. If you interact with any external services linked from or associated with 7u7a, please review those providers' own privacy policies, as 7u7a bears no responsibility for how third parties handle your data.

10. Children's Privacy

7u7a is strictly an adult platform. Our services are intended exclusively for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered on our platform or provided personal information, we will immediately suspend that account and delete the associated data. If you believe a minor has accessed 7u7a, please contact us at [email protected] so we can take prompt action.

11. Changes to This Privacy Policy

7u7a reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via their account email address. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of the 7u7a platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of the platform and contact us to request account closure.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7u7a handles your personal data, please reach out to our support team. We aim to respond to all privacy-related enquiries within 3 business days.